Band 7+: You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter say what the participants liked about the hotel explain why they were unhappy about the food suggest what the manager should do to improve the food in future

Dear Sir,

I am writing regarding the feedbacks on the meeting held in your hotel’s main hall last week. I would like to express my gratitude for providing a convenient place, suitable for formal meetings. Most guests were delighted with the receptionists’ warm welcoming and the well-organized environment. However, some comments indicating dissatisfaction with food have been received.

The main course at the meeting lunch was an Indian spicy dish, which was not easy for everybody to go with it. Moreover, there were not any other choices, that caused the drawback. The problem was more significant with individuals with gastric issues. Therefore, many participants felt hungry at the end of the day, led to shaping a negative picture of the company’s meeting. It could have been a more memorable day with a mouthwatering menu.

To address this issue, providing various dishes, including popular meals, as well as special traditional food with remarkable cuisine, would be satisfying. This helps to cover a wide range of tastes, beside introducing certain international food, like the one was served at our meeting. I hope you find this feedback practical to improve the hotel services.

Best regards,

Yeganeh Karimi