Letter

Band 6+: You recently purchased a laptop online but received a faulty product that does not work as advertised. Write a letter to the customer service department of the company complaining about your experience. You should include details about: - the issues you faced with the laptop - how these issues have affected your work or studies - what resolution you expect from the company regarding this matter.

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Dear Customer Service Manager,

I am writting this letter to express my disappointment about the laptop I purchased recently from your online store. I am here to report that this is a faulty product and it does not work as advertised.

The laptop works perfectly in the first three days until the keyboard starts being unresponsive. Moreover, the laptop easily overheats and the battery drains in less than an hour when the advertisement shows that the battery lasts for more than 4 hours.

This has affected my university studies as I become less efficient with all of these issues. The reason I choose this laptop is the battery capacity where it can last for more 4 hours as it is really suitable and comfortable so I don’t have to keep charging and have the ability to move it wherever I want.

I look forward to get a refund or a new laptop that can replace this defective one. I look forward to your prompt response to this matter.

Yours Sincerely, Russell Koo

Word Count: 172

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 5

battery: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the issues with the laptop, their impact on studies, and the desired resolution. The content is well-organized and clearly presented. To further enhance the response, consider adding specific details about the laptop model and purchase date to strengthen the claim. Also, elaborating on the impact on studies with specific examples could add more depth.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. However, there are a few areas where the flow could be improved. For example, in the third paragraph, the connection between the issues and their impact on your studies could be more explicitly stated. Consider adding transition words or phrases to enhance the logical connection between ideas.

Lexical Resource

The vocabulary used is adequate and appropriate for the task. To further enhance your lexical resource, try incorporating more specific and varied vocabulary related to technology and customer service. For instance, instead of 'works perfectly,' you could use 'functioned flawlessly.' Also, consider using synonyms to avoid repetition.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, but there are some errors that need attention. For example, 'writting' should be 'writing,' and 'more 4 hours' should be 'more than 4 hours.' Pay close attention to verb tenses, articles, and prepositions. Proofreading carefully before submitting can help catch these errors.

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