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Letter

Band 9: You recently purchased a mobile phone online, but when it arrived, you found that it was damaged. Write a letter to the customer service manager of the company. In your letter: describe the condition of the phone when you received it explain the problems it is causing you say what action you would like the company to take Write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I hope this message finds you well. I am writing to raise a concern regarding a mobile phone I purchased from your store on July 20th.

Unfortunately, within just a few days of use, the screen started flickering, and the battery began draining completely. This issue has significantly affected the device’s usability. When I returned to your store to report the issue, I was advised to contact the manufacturer directly. This response was both unexpected and disappointing, especially considering the item was purchased from your store.

Given the circumstances, I kindly request either a full refund or a replacement unit at your earliest convenience. Taking swift action would greatly improve my overall experience and restore my trust in your customer service.

If needed, I am happy to provide the receipt or warranty documents. I look forward to your response and hope that the issue will be resolved promptly.

Thank your for your attention to this matter.

Yours Faithfully,

Sneha

Word Count: 161

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

issue: 3

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Task Response

The letter effectively addresses all parts of the task, clearly describing the phone's condition, the problems encountered, and the desired resolution. The tone is appropriate for a formal complaint.

Coherence & Cohesion

The letter is logically organised with clear paragraphing. Ideas flow smoothly and are connected effectively, making the message easy to follow.

Lexical Resource

A wide range of vocabulary is used accurately and appropriately. The language is sophisticated and natural, demonstrating excellent control of lexical features.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures used with full flexibility and control. Grammar and punctuation are accurate throughout.

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