Band 9: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager complaining about the faulty appliance. You should include details about: - description of the appliance and the problem you are experiencing - when and where you bought the appliance - what you expect the store to do about this situation.

I am writing to formally complain about a faulty appliance that I purchased from your store recently. I had high expectations for the product, but unfortunately, it has stopped working shortly after I began using it, causing me great inconvenience.

The appliance in question is a Samsung microwave oven, Model X120, which I purchased from your store located on Main Street, Jakarta, on August 20, 2025. At first, the microwave functioned normally, but after just one week of light use, it suddenly stopped heating food. While the timer and lights still work, the main heating element does not function at all. This makes the appliance completely unusable for its intended purpose.

Given that the product was purchased less than a month ago and is clearly defective, I believe it should be covered under the warranty. I kindly request that your store either replace the faulty microwave with a new one of the same model or offer a full refund. I am also willing to bring the appliance back to the store for inspection if necessary.

As a loyal customer, I trust that your store values good service and customer satisfaction. I hope this matter will be resolved promptly so I can continue shopping with confidence in your store. I look forward to hearing from you at your earliest convenience.

Yours sincerely,

Vincent