Dear Samsung Indonesia Customer Service,
I have brought a Samsung Galaxy S24 Ultra three mounths ago, the device is exellent, but I have faced several issues with its functionality. The first one is the screen have some vertical line with green color of the line. it come after I have updated the operating system of the phone. The function of the screen is normal and only have a vertical line. The second is the biometric fingerprint is delayed. When I unlock my phone with fingerprint, it delay around 3 second. The last is the S-Pen is not touchable on the screen, when I use S-Pen on the Galaxy Note it cannot be work.
I very dissapointed about these problems, because I use my phone on my job. I usually work on my phone such as input the customer datas, write some letters, messages the client, and call about bussiness with my jobmates. These problems is absurb my daily activities.
I hope the company can help me about my problems on my phone. I expect to get a new phone from the company, because the guarantee ends 9 mounts on April 2026. I very thankful if you read this letter and reply as soon as possible.
Customer,
Ame