Letter

Band 4+: You recently purchased a product online from a company but received the wrong item. Write a letter to the company apologizing for the inconvenience they may have experienced due to your previous email, which was written in frustration. You should describe: - What item you ordered and what you received instead - Why you are now apologizing for your previous communication - What action you would like the company to take to resolve the issue

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Dear Good Glasses Company

I have purchased Tempered Glasses from your company website on 23th March 2025 and it have arrived on 25th March 2025 for the delivery duration it’s not bad at all

Unfortunately, When i receieved a product from a staff, I unboxed and checked it immediately with the staff and we found the product is already broken so I told the staff to took it back because I am surely this is not my responsibility and I will write the complaint letter to head company later.

I would appreciated if you could send me a replacement or let me do an credit-noted to return my money back as soon as possible.

Thankyou, Kittanai

Word Count: 116

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

staff: 3

Try using synonyms for the above words

Task Response

The letter addresses the task requirements by stating the product ordered, describing the damage, and suggesting a resolution. However, the tone could be more polite and formal, especially when requesting a remedy. The description of the damage and the desired action could be more detailed for clarity. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of information could be improved. Consider structuring your letter with a clear introduction stating the purpose, followed by specific details about the order and damage, and then your desired resolution. Using more formal connectors and transitional phrases would enhance the letter's coherence.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of saying 'it's not bad at all' regarding the delivery duration, you could use a more professional phrase like 'I found the delivery time to be satisfactory.' Try to incorporate more specific and descriptive language when detailing the damage to the product.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, '23th March' should be '23rd March,' and there are issues with subject-verb agreement and sentence structure throughout the letter. Review basic grammar rules and sentence construction to improve accuracy. Pay close attention to verb tenses and correct article usage.

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Task Response

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Coherence & Cohesion

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