Letter

Band 6+: You recently purchased a product online from a company but received the wrong item. Write a letter to the company apologizing for the inconvenience they may have experienced due to your previous email, which was written in frustration. You should describe: - What item you ordered and what you received instead - Why you are now apologizing for your previous communication - What action you would like the company to take to resolve the issue

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Subject: Assistance for Damaged Product

Dear Customer Service,

I hope you are doing well.

I am writing this letter regarding the computer desk(SKU: 1001893654) I ordered on February 15, 2026, order number: #2653865. First of all, I would like to apologize if this letter sounds complaining, even though I appreciate your service and products, and I have been a loyal customer of Home Depot for 10 years.

I am writing this letter to inform and seek assistance with my order for a desk. As the desk I received yesterday, February 26,2026 is damaged on the corner. I know sometimes when the items are heavy, it can lead to some hard drops on the floor, and could lead to damage to one of the corners. I would like to know if you could get it replaced if I pass by the store and get you the product, and you replace it for me, or I can send the product back and get the replacement sent to me.

I loved this product design, and it perfectly fits my workspace. I would appreciate if you could help me get the product replaced. Looking forward to seek kind response.

Kindly,

Dhruv Prajapati

Order: #2653865

Word Count: 200

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

letter: 3

would: 3

could: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient details about the damaged product, the observed damage, and the desired resolution. The tone is polite and apologetic as requested. Minor improvements could include more specific details about the damage and a clearer preference for the resolution method.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the information is presented in a logical order. However, there are a few areas where the coherence could be improved. For example, the transition between the apology and the explanation of the damage could be smoother. Consider using more varied cohesive devices to enhance the flow of ideas.

Lexical Resource

The letter demonstrates a satisfactory range of vocabulary, appropriate for the task. Terms like 'damaged,' 'replacement,' and 'loyal customer' are used effectively. To further enhance the lexical resource, consider incorporating more specific and varied vocabulary related to product conditions and customer service interactions. For instance, instead of 'damaged on the corner,' you could describe the damage more precisely (e.g., 'a significant dent on the corner' or 'the corner is crushed').

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, with a mix of simple and complex sentences. However, there are some grammatical errors and phrasing issues that affect the overall clarity. For example, 'I am writing this letter regarding the computer desk' could be more concise as 'I am writing regarding the computer desk.' Also, the sentence 'Looking forward to seek kind response' should be 'Looking forward to receiving a kind response.' Pay close attention to subject-verb agreement, correct tense usage, and appropriate preposition usage to improve grammatical accuracy.

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