Band 6+: You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

Dear Sir,

I hope this letter finds you well. I am writing this letter to remind you of your commitment that I would be compensated soon for the inconvenience that happened to me last month.

In late July, I was on a business trip to your city and I have stayed at your hotel for two nights. However, on the second night, I was awoken by noises early at the morning that were coming out of the heating system. I tried to resolve it by contacting the reception but no one was available to listen to me. And In the morning, when I complained to you, you assured me of full refund of my charges in the coming week. Nevertheless, I consider it a hollow claim because I have not been compensated so far. It is, therefore, requested to expedite this process or it should have legal repercussion for your establishment.

I am looking forward hearing from you soon. Thanks.

Yours sincerely,

ABC