Band 6+: You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

Dear Sir or Madam,

The reason why I am writing this letter is that I want to complain about the manager who still has not informed me with the compensation for the noisy situation that I had suffered when I was in your hotel

I was in your hotel a few weeks ago and early in the morning, I accidentally woke up from the high level of disturbing noise that came from malfunctioning central heating system.

At that time, all of the members in the hotel were very scared and annoyed. So, the manager promised us to refund a part of our payment so as to rectify their fault.

However, until now there is no information or message about the compensation by your manager. That is why, I want your employee to give money for my suffering and also to fix that inconvenience for all users from your service.

I hope you will emphasize my situation regarding as the compensation and reply my letter as soon as possible.

Best regards,

Zulfiya Mamirova