Band 5+: You recently stayed at a hotel and encountered some problems during your stay. Write a letter to the hotel manager outlining the issues you experienced, explaining their impact on your stay, and suggesting possible solutions."

Dear Sir or Madam,

I hereby write you this letter in order to clarify the problem I faced during the period I stayed in your Hotel.

After having booked my work trip in your hotel, I sent an email to the 24/7 service politely asking if it was possible to have the room with a bath. I instantly received a positive reply to my request, but once I arrived, well the bath was not in the restroom.

My bath time is necessary for resting my brain after work, especially if I am traveling around the world. I could not sleep well due to this problem, and was important for me being reactive the day after.

After my stay and taking into account how I have been treated by the hotel staff, I do suggest to have a better internal organization and communication, in order to let not commit this type of mistake anymore.

Looking forward to your reply, I wish you a good week.

Matteo Frongillo.