Letter

Band 6+: You recently travelled with a certain airline and the company asked for your customer feedback. Write a letter to the airline. In your letter say - Explain why have chosen this airline - What you liked or disliked, and why - What you would recommend to improve their service.

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Dear sir,

I hope this letter finds you well. I am pleased to inform you that last week I got an opportunity to fly from London to Sydney in your airline.

I am extremely pleased with the friendly service that i had received from your airline’s staff during my whole journey. From comfortable seats to other facilities, everything was up to the mark. Although, it was a long flight, I felt like lying on a comfortable bed at my home.

However, I would also like to let you know regarding a problem that I had to face during my journey. Being a pure vegetarian, I am unable to get lots of food choices while travelling abroad. This is something that I had to face during my journey with your airline as well. Even though I already included my food choice, only non-vegetarian food was left.

I would suggest to consider dietary requirements of food choices provided by clients so that they can enjoy your airline service even more better.

Thank you for your consideration.

Yours faithfully

Bunty

Word Count: 177

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

during: 3

journey: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task. You successfully described the purpose/timing of the trip, mentioned what you liked (staff and comfort), identified an area for improvement (vegetarian food options), and provided a suggestion. However, the response could be more fully developed to reach a higher band. For example, the 'purpose of the trip' was mentioned very briefly (it was implied as a general journey, but stating if it was for business or holiday would add more detail). Additionally, the suggestion could be more specific - for instance, suggesting that dietary preferences be confirmed via email prior to departure or that a wider variety of plant-based meals be stocked on long-haul flights. To improve, aim to expand on each bullet point with slightly more descriptive detail to ensure the response is fully 'sufficient' rather than just 'covering' the requirements.

Coherence & Cohesion

The letter follows a logical progression, addressing the different prompts in the task. However, the transitions between paragraphs could be smoother. For instance, the transition to the problem could be more sophisticated than just using 'However'. Additionally, ensure that each paragraph has a clear central topic. The connection between the purpose of the trip and the flight experience was slightly missing; mentioning why you were traveling (e.g., for business or holiday) would have improved the flow.

Lexical Resource

The vocabulary used is appropriate for the task, such as 'up to the mark' and 'dietary requirements'. However, there is some repetition (e.g., using 'journey' and 'airline' frequently). To improve, try to use synonyms or more varied phrasing. For example, instead of 'food choices', you could use 'culinary options' or 'meal selections'. Avoid redundant phrasing like 'even more better', which is grammatically incorrect; 'even better' or 'much better' is sufficient.

Grammatical Range & Accuracy

There are several grammatical inaccuracies that affect the professional tone of the letter. Issues include capitalization (e.g., 'i' instead of 'I'), preposition usage ('in your airline' should be 'with your airline'), and sentence structure. The phrase 'I am unable to get lots of food choices' should be in the past tense ('I was unable to find...') to maintain consistency with the rest of the narrative. Pay close attention to tense consistency when describing past events.

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Band 6+: You recently travelled with a certain airline and the company asked for your customer feedback. Write a letter to the airline. In your letter say - Explain why have chosen this airline - What you liked or disliked, and why - What you would recommend to improve their service.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently travelled with a certain airline and the company asked for your customer feedback. Write a letter to the airline. In your letter say – Explain why have chosen this airline – What you liked or disliked, and why – What you would recommend to improve their service.

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Write a letter of complaint to a company outlining a problem you had while visiting one of their stores. In your letter include: 􀈈􀀃 what the problem was 􀈈􀀃 why this problem has upset you 􀈈􀀃 what you want to happen as a result of your letter

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Task Response

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