Band 6+: You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with

Dear Sir or Madam,

I am writing to express my feedback regarding your services throughout moving my furniture and possessions to my new place.

What set your services apart was the discipline of company. All of your staff inform of their tasks, which made this process more efficient. In addition, this quality helped me to carry out my other works without any concern.

Mr. Hadavi as a leader in this work efficiently controlled all levels of transformation, which was really helpful. Moreover, his tips contributed me to organizing furniture in a direct way, assisting me in finding them easily after completing the process.

What really annoyed me was your truck. It was a bit small, leading to using my vehicle for moving some possessions. Furthermore, it broken down in the middle of way. However, your driver fixed it as soon as possible.

Thank you for your remarkable assistance in this process. I wish, my feedback could help you to promote your services.

Yours faithfully,

Mohammadreza Hadavi