Letter

Band 5+: You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with

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Dear Sir or Madam,

I am writing this letter to provide feedback regarding recent assistance provided by your company to move my furniture to my new house.

First of all thank you too all employee who worked that day, they literally took care of all items. And movement went easily. As i mentioned there is some old furniture which need extra care because of its material, and your team did well, however few of team members did not use proper packaging.

Although, I would like to express my special thanks to Alex who is taking care of all fragile items. He wrapped the items in proper and efficient way. Truly a Samaritan!

However, there is few area in service which disappoint me and same it time can be better like the costing and addition to that a truck gas price. I think you must update the pricing based on current gas rate. And also provide some discount on total costing.

Apart of this everything goes smooth till loading and moving, however on unloading i found there is scratch on my couch which is minor one. If your team avoid such things and improve costing your company will be beyond 5 star.

Thanks you for your time and assistance.

Regards,

Shekhar

Word Count: 210

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

items: 3

there: 3

which: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task, explaining what went well, praising an employee, and mentioning a point of dissatisfaction. However, some areas could be expanded for a more comprehensive response. For example, providing more specific details about the positive aspects of the move and the employee's helpfulness would strengthen the letter. Also, elaborating on the impact of the scratch on the couch would add more weight to the complaint. The tone is generally appropriate, but could be more consistently formal. To improve, focus on providing more detailed explanations and maintaining a consistently formal tone throughout the letter.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider structuring your letter with a clear introduction, body paragraphs addressing each bullet point in the task, and a concluding paragraph. Using more cohesive devices (e.g., 'furthermore,' 'in addition,' 'on the other hand') would help to link your ideas more smoothly. Also, ensure each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement. Try to use more precise and varied vocabulary to express your ideas more effectively. For example, instead of 'movement went easily,' you could say 'the move was executed efficiently.' Expanding your range of vocabulary will make your writing more engaging and demonstrate a better command of the English language.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage ('a,' 'an,' 'the'). For example, 'thank you too all employee' should be 'thank you to all employees.' Proofreading carefully and focusing on sentence structure will help improve grammatical accuracy. Also, vary your sentence structures to demonstrate a wider range of grammatical skills.

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