Letter

Band 6+: You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with

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Dear Sir,

I am writing feedback required by the removal company for the service provided.

I would like to tell you that overall, it was a good experience with the removal company. The way, your employees packed and loaded on loader everything safely, was commendable. The calm and professional attitude of employees showed a great deal of their coordination.

Let me mention your employee, named Ali, was very keen and honest with his work. He ensured all safety measures while packing glassware especially, and asked for my consent too, whether I am satisfied or not?

The only thing that did not go well was related to disassembling the kitchen ware. Actually, improper technique led to the breaking of the jar of my beautiful crockery set. Although, it was not a major incident I mentioned for future preventive measures and the training of staff regarding disassembling techniques.

Thankyou for your cooperation.

Best wishes.

yours sincerely,

Sana

Word Count: 155

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all parts of the task, providing details about what went well, praising a specific employee, and mentioning a point of dissatisfaction. The tone is suitable for a feedback letter. To improve, consider adding more specific details to enhance the impact and clarity of each point. For example, you could elaborate on the specific packing techniques that impressed you or provide more detail about the broken jar.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider dedicating a separate paragraph to each of the three points mentioned in the task instructions: what went well, praising an employee, and the aspect you were unhappy with. This will make the letter easier to follow. Also, avoid starting sentences with 'The way'. Instead, rephrase it to something like 'The manner in which your employees packed...'.

Lexical Resource

The vocabulary used is adequate but could be more varied and precise. For example, instead of 'good experience,' you could use 'positive experience' or 'satisfactory service.' Also, 'keen and honest with his work' could be replaced with a more natural phrase like 'diligent and trustworthy.' Try to incorporate a wider range of vocabulary to enhance the impact of your letter.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For instance, 'I am writing feedback required by the removal company' should be rephrased to 'I am writing to provide feedback on the service provided by your removal company.' Also, 'packed and loaded on loader everything safely' is grammatically incorrect; consider 'packed and safely loaded everything onto the truck.' Pay close attention to sentence structure and word order to improve grammatical accuracy.

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