Letter

Band 5+: You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with

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Dear Sir or Madam,

Good day. This is Daren Dinglasan, who recently asked for your good service in order to move my belongins into my new flat. I am writing to give my gratitude as well as my review as per your request.

– I am afraid that one-man power is not enough with all of my things. Also, my another worry is that I will not be able to reach the curfew hour into my new place.

– I highly commend Joe, the one who is assigned to assist me. When I forget my important handbag where the key to my new apartment was. He did not complain or at least say a word. What he did was just insruct the driver to get back to where we have pick-up all my things, apparently, where is my old apartment.

– It would be a perfect service only if your website will be working in real time. I found the booking dates inaccurate, thought it looks like there’s a glitch in the system. However, your service is topnotch and I will reconsider your good business for future use.

Word Count: 188

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

where: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the task requirements, explaining what went well, praising an employee, and mentioning a point of dissatisfaction. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more natural and fluent language and ensuring the website issue is clearly explained.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. The bullet points are not necessary in a formal letter and disrupt the flow. Consider organizing your points into well-structured paragraphs. Transition words could also be used to connect ideas more smoothly.

Lexical Resource

The vocabulary is adequate for the task, but there are some instances where more precise word choices could enhance the message. For example, instead of 'one-man power,' you could use 'a single mover' or 'insufficient manpower.' Varying your vocabulary can make the letter more engaging. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

There are several grammatical errors and phrasing issues that affect the clarity of the letter. For example, 'my belongins' should be 'my belongings,' and 'where is my old apartment' should be 'where my old apartment is.' Pay close attention to subject-verb agreement, correct tense usage, and accurate preposition usage. Proofreading carefully before submitting can help catch these errors.

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