Letter

Band 7+: You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with

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Dear Sir or Madam,

I hope this email finds you well. I am writing to express my satisfaction with the service that I received from your company to move my furniture and belongings to my new apartment.

On moving day, everything went smoothly. Two of your movers, Johan and Ali, packed all pieces of furniture, including my TV set, sofa, table and six chairs, and a coffee table appropriately. Then, they labelled all of packages and carried them to their truck. When they reached my new appartment, they transport them efficiently. What impressed me most was that they carried each item to its designated space carefully within around one hour.

I would like to praise Ali, as he was not only patient but also responsible. He wrapped up all fragile items in an effectively.

What was really disappointing to me was that they did not show up on time and I waited for about 30 minutes.

Thank you for your time and consideration. I was incredibly pleased and satisfied with your service. I would highly recommend it to everyone. I would be happy if this feedback can be helpful for you.

Yours sincerely,

Bahareh Fazel

Word Count: 195

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient information about the moving service. The explanation of what went well, the praise for a specific employee, and the mention of a negative aspect are all clearly addressed. To improve, consider adding more specific details to enhance the impact of your points. For example, you could elaborate on the specific actions of Ali that made him particularly helpful or provide more detail about the inconvenience caused by the delay.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The progression of ideas is logical, and the paragraphing is appropriate. To enhance coherence, consider using more varied cohesive devices to link ideas within and between paragraphs. For example, you could use transition words or phrases to signal the relationship between events or ideas more explicitly.

Lexical Resource

The letter demonstrates a good range of vocabulary, and the language used is generally appropriate for the context. To further enhance your lexical resource, try incorporating more specific and nuanced vocabulary related to moving services and customer feedback. For example, instead of 'packed all pieces of furniture appropriately,' you could say 'expertly packed all furniture items.' Also, consider using synonyms to avoid repetition.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only a few errors that do not significantly impede understanding. To improve grammatical accuracy, pay close attention to verb tense consistency and correct article usage. For example, 'they transport them efficiently' should be 'they transported them efficiently.' Also, ensure correct preposition usage and subject-verb agreement throughout the letter.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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