Letter

Band 6+: You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with

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Dear Sir,

I have recently used your company to help me move to new place. I am writing to provide my feedback on the service you have given me.

Firstly, I am quite impressed with the puncuality of your moving team. They were on the location five minutes before the reporting time. Secondly, all the team members were professional and respectful, as they did exactly what they were told to do. All in all, the process of moving went quite smoothly with the efforts of the team.

One person particularly I would like to mention, whose name is Frank. He helped us in alot, especially when we were moving the fragile items, such as mirrors and other decoration pieces.

I would also like to point out a thing that was not satisfactory which is the off-loading part. I felt that the employees were in a bit hurry when removing furniture from the truck because they handled a few items with little less care.

I hope you will give attention to the area of improvements.

Yours faithfully,

Usama Mahmood

Word Count: 178

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

moving: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient information about the moving experience. The letter is well-organized and clearly explains what went well, praises a specific employee, and mentions an area of dissatisfaction. To further improve, consider adding specific details to enhance the impact of your points. For example, you could describe the specific actions Frank took that were helpful or provide more detail about the items that were handled carelessly during off-loading.

Coherence & Cohesion

The letter is generally coherent and follows a logical structure, addressing all points mentioned in the task. However, the transitions between some ideas could be smoother. For example, the transition from praising the team's punctuality and professionalism to mentioning a specific employee could be more seamless. Consider using transitional phrases to connect ideas more effectively.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and sophistication. While words like 'punctuality,' 'professional,' and 'respectful' are appropriate, incorporating more specific and descriptive language could enhance the letter. For instance, instead of 'helped us in alot,' you could say 'provided invaluable assistance.' Also, consider using synonyms to avoid repetition.

Grammatical Range & Accuracy

The letter contains several grammatical errors and phrasing issues that affect clarity. For example, 'puncuality' should be 'punctuality,' and 'helped us in alot' should be 'helped us a lot.' Additionally, the sentence structure could be improved for better flow and accuracy. Pay close attention to verb tense consistency and subject-verb agreement. Proofreading carefully before submission can help identify and correct these errors.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Task Response

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Lexical Resource

Grammatical Range & Accuracy

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