Letter

Band 5+: You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

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Dear Sir,

I am writing to complaint a service in your restaurant, detailed information will be elaborated on further.

Firstly, I would like to give you some background information. I visited at Puyakambah restaurant with my friends on Wednesday, March 13, 2026. I arrived at 03.00 PM and booked the menu at 03.15 PM.

Secondly, I would like to elaborate on the problems. I booked the cuisine 15 minutes after I arrived, but the foods already at 05.00 PM. I waited for two hours, furthermore I saw other customer who booked the menu after my group, they got their foods earlier than me. Additionally, I bought the chicken satay but the taste is so salty and overcook. I am so unhappy and dissapointed with your service.

Finally, I am expect an appropriate solution, such as refund or replacement to resolve this matter. I hope this issue will be settled as soon as possible.

Yours Faithfully,

Akhla

Word Count: 156

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

booked: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all the requirements of the task, providing details about the visit, the problems encountered, and the desired resolution. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more precise language and proofreading for grammatical accuracy.

Coherence & Cohesion

The letter is generally organized, but the flow could be improved. Consider using more varied cohesive devices to link ideas within paragraphs and between them. For example, instead of just 'Firstly, Secondly, Finally,' use more descriptive transitions that clearly signal the relationship between points. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary is adequate for the task, but there's room to enhance it. Try to use more precise and descriptive words to convey your dissatisfaction. For example, instead of just saying 'the taste is so salty,' you could say 'the chicken satay was excessively salty, rendering it almost inedible.' This adds more impact to your complaint.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of your letter. For example, 'I am writing to complaint a service' should be 'I am writing to complain about a service.' Also, 'foods already at 05.00 PM' should be 'the food arrived at 5:00 PM.' Pay close attention to verb tense consistency and article usage. Proofreading carefully before submitting can help catch these errors.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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