Letter

Band 7+: You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

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Dear Sir/Madam,

I am writing to express my dissatisfaction with the service provided by your staff.

We visited your restaurant on May 25th at the Polo Park location because it was my birthday celebration. We had the reservation for table 9 at 10 PM and we were looking forward to the great dining experience.

When we arrived at your restaurant, we were completely ignored at the front counter and had to wait for 10 minutes because the receptionist was busy on her phone. We had to wait for another 20 minutes after placing our order. The food was delicious, but when we pointed out the instructions had not been followed, the waiter behaved very rudely.

I would suggest that you provide customer service training to every staff member to improve customer service. Additionally, strict action should be taken if any employee behaves unprofessionally. Furthermore, bad rated reviews should be addressed properly, and appropriate actions should be taken to improve the service.

I look forward to your response

Yours faithfully

Aniket

Word Count: 170

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

should: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient information about the restaurant visit, the problems encountered, and suggestions for improvement. The details provided are clear and well-organized. To further enhance the response, consider adding specific examples of the instructions that were not followed with the food order to strengthen the description of the problems experienced.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the progression of ideas is logical. However, consider using more varied cohesive devices to further enhance the flow between sentences and paragraphs. For example, in the second paragraph, you could link the sentences about waiting time more explicitly to emphasize the inconvenience. Also, the third paragraph could benefit from more specific examples to support your suggestions for improvement.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. Phrases like 'dissatisfaction with the service' and 'great dining experience' are well-chosen. To further enhance your lexical resource, try incorporating more sophisticated vocabulary related to customer service and restaurant management. For instance, instead of 'bad rated reviews,' you could use 'negative feedback' or 'unfavorable reviews.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied and generally accurate. Pay close attention to punctuation, particularly commas and apostrophes, to ensure clarity. For example, review the use of commas in compound sentences and after introductory phrases. Overall, the grammar is strong and contributes to the clarity of the message.

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Band 7+: You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

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