Letter

Band 5+: You recently visited a theatre and had an accident there. The staff were very helpful. Write a letter to the manager giving good feedback. In your letter, you should tell: - and describe the accident - how the staff helped you - how similar situations could be prevented in the future.

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Dear Sir or Madam,

I am writing this letter to show my complaint and my gratitude towards your employee who helped me deal with the situation.

I would like to show my appreciation on your employee’s assistance on cleaning the mess I have made. I accidently spilled my popcorn when I tried to leave the studio early in the movie. I was in a hurry in that moment because I remembered I made an appointment with my dentist.

I brought my popcorn with me when I climbed down the studio’s stairs. It was just a couple of steps I have made before I felt one of my legs still fell asleep and I lost my balance. I think this situation could end up differently if a hand rail were installed on the middle of the stairs. I believe this suggestion could also benefit an elderly people whose leg is already frail to climb the stairs.

I really appreciate your staff’s patience on dealing the problem I have made. I would be grateful if you consider my idea regarding the hand rail.

Yours faithfully,

Rifqi

Word Count: 184

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the main requirements of the task: it describes an accident (spilling popcorn due to losing balance on stairs), mentions how staff helped (cleaning the mess with patience), and gives a suggestion for prevention (installing a handrail). However, there are some inaccuracies and irrelevant details. The opening states both 'complaint' and 'gratitude,' but the task asks for positive feedback only, not a complaint. The description of the accident is somewhat unclear (e.g., 'one of my legs still fell asleep'), and the reason for leaving early (dentist appointment) is unnecessary. The suggestion about the handrail is relevant but could be more clearly linked to preventing similar accidents. To improve, focus solely on positive feedback, clarify the accident description, and ensure all details directly support the task requirements.

Coherence & Cohesion

The letter has a clear structure with an introduction, body paragraphs, and a conclusion. However, the flow is sometimes disrupted by awkward phrasing and unclear connections between ideas. For example, the transition from describing the accident to suggesting a handrail could be smoother. Consider using linking words like 'therefore' or 'as a result' to improve cohesion. Paragraphing is adequate but could be more skillfully managed to separate the accident description, staff help, and suggestion more distinctly.

Lexical Resource

The vocabulary is generally appropriate but limited in range and sometimes imprecise. Phrases like 'show my complaint and my gratitude' are contradictory and could be replaced with 'express both my complaint and gratitude.' 'Climbed down the studio's stairs' is awkward; 'descended the stairs' would be more natural. 'One of my legs still fell asleep' is unclear; 'my leg had gone to sleep' is better. To improve, use more varied and accurate vocabulary, such as 'assistance' instead of 'help' and 'prevent' instead of 'benefit.'

Grammatical Range & Accuracy

There are several grammatical errors and awkward structures that affect clarity. For example, 'I accidently spilled' should be 'I accidentally spilled'; 'on your employee's assistance' should be 'for your employee's assistance'; 'dealing the problem' should be 'dealing with the problem'; 'an elderly people' should be 'elderly people.' Sentence structures are mostly simple, with limited use of complex forms. To improve, practice using a mix of simple and complex sentences, and proofread for common errors like subject-verb agreement and prepositions.

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Band 5+: You recently visited a theatre and had an accident there. The staff were very helpful. Write a letter to the manager giving good feedback. In your letter, you should tell: - and describe the accident - how the staff helped you - how similar situations could be prevented in the future.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently visited a theatre and had an accident there. The staff were very helpful. Write a letter to the manager giving good feedback. In your letter, you should tell: – and describe the accident – how the staff helped you – how similar situations could be prevented in the future.

You recently visited a theatre and had an accident there. The staff were very helpful. Write a letter to the manager giving good feedback. In your letter, you should tell: – and describe the accident – how the staff helped you – how similar situations could be prevented in the future.

You recently visited a theatre and had an accident there. The staff were very helpful. Write a letter to the manager giving good feedback. In your letter, you should tell: – and describe the accident – how the staff helped you – how similar situations could be prevented in the future.

You recently visited a theatre and had an accident there. The staff were very helpful. Write a letter to the manager giving good feedback. In your letter, you should tell: – and describe the accident – how the staff helped you – how similar situations could be prevented in the future.

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