Letter

Band 4+: You saw an advertisement for a product you recently purchased and were unhappy with. Write a letter to the company expressing your dissatisfaction. You should include: - details of the product and where/when you bought it - explain what was wrong with the product - state what action you expect the company to take.

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Dear sephora team ,

I am wrtiting ti express my unsatisfaction regarding my recent purchase from your website , my order number #123456 on March 5 2026 .

I bought a makeup sets as a gifts for the guests coming for my birthday party , as soon as the package arrived a was in shock because it dosent match the picture online as it came as seperate items without a cute box .

The reason i am not satisfied with the purchase not just it bacome with no boxes but also the products are so tiny as if it is a sample , its rude to present them to my party guests and now there is no time to look for other ideas .

I want to confirm a complints about not contaning details of the products included . E.g the size , in addeiton i want to request to exchange them with the perfumes set insted of the makeup one.

I am waiting for you immediate respont .

Sincerly ,

Dareen alkhamis

Word Count: 173

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by describing the product, explaining the dissatisfaction, and suggesting a course of action. However, providing more specific details about the makeup set and the desired perfume set could enhance the clarity and persuasiveness of the letter. Also, ensure consistent use of formal language and proofread for minor grammatical errors.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more transitional phrases to connect your points smoothly. For example, you could use phrases like 'Furthermore' or 'In addition to' to link your reasons for dissatisfaction. Also, ensure each paragraph focuses on a single aspect of your complaint to enhance clarity.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of saying 'it dosent match the picture online,' you could use more descriptive language like 'it significantly deviates from the online representation.' Expanding your range of vocabulary will make your letter more impactful.

Grammatical Range & Accuracy

Grammatical errors are noticeable and impact the clarity of the message. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I am wrtiting ti express' should be 'I am writing to express,' and 'a was in shock' should be 'I was in shock.' Proofreading carefully will help minimize these errors.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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