Dear Sir or Madam,
I recently joined your gym. I have been using facilities last two weeks non-stop and i have been encountered several problems which i will be detailed below.
First of all most of the showers are broken. It is almost impossible to take a shower. The rain shower is rusty. I have to wait several minutes in order to see to colors changing from brown to white. On the other hang, it is almost impossible to adjust hot water. Water temperature is in between arctic cold to volcanic hot. I have several burn marks in my body due to uncontrolled hot water.
Secondly, pool size is smaller than usual (you are told me that it has olympic standards) which affect my daily routine. I am not going to mention about the smell which is horrible.
And the third and the most important one is, gym is closed on weekends. When we have sign the membership contract, it is clearly stated that ” the gym is opened 7 days and 24 hours”.
Despite being you have a pretty good location, your service is a disaster.
Since i have been already paid one year membership fee, i wanted to return that fee without any deduction and cancel my membership.
As far as I concern you would not going to fix above-mentioned problems. If you are going to insist about cancellation, I regret to inform you that I will reserve my rights to go to court.
Best regards,
Oguzhan.
