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Letter

Band 5+: You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir,

I am writing this letter ton complain regarding my online order with your shop.

I ordered a beand new HP laptop from the official website of your online shop around three weeks ago. On the official site, the delievery date was mentioned two days later however, even after five days there is no update regarding my purchased laptop.

To express my concern, I have sent an email to your shop explaining the issue. But I have not recieved any response from your employees. I have also tried to reach out to them through phone number mentioned on the website still I have not been replied back.

I would like to request you if you could resolve this matter as soon as possible as i am in urgent need of laptop for office work. If you could deliever the laptop within two days or if I cold get the money back. Please let me know.

Hoping for a careful consideration regarding this matter.

Yours faithfully,

Nency

Word Count: 167

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

regarding: 3

laptop: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The situation is clearly explained, the complaint is registered, and a clear request for resolution is made. Minor improvements in clarity and precision would elevate the response.

Coherence & Cohesion

5.5

The letter's message is mostly understandable. However, some improvements in sentence structure and flow would enhance the overall coherence and readability. The paragraphing could also be more effectively structured.

Lexical Resource

The vocabulary used is appropriate for the context. While there is a range of words, more precise and sophisticated language would improve the overall lexical resource score. Some minor spelling errors are present.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy and range would significantly enhance the score. The use of punctuation could also be improved.

Answers On The Same Topic:

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 4+

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Band 6+

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Dear Sir or Madam! I hope that this letter finds you well! I’m writing regarding an item that I ordered from your online shop three weeks ago. Last week, I sent you an email about the delay of my package but did not receive any feedback on the situation with my order. It has been […]

Band 6+

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 6+

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 6+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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