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Letter

Band 5+: You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Mr Ali,

I am writing this letter because order online of different items that they are not received. I am very trouble about online order. Send messges of different contact numbers and email but not response back.

Firstly, I am online order of an items few weeks ago. The shop man said that your order deliver in two days. I am waiting of own order. but three weeks spend not response of shop man. I am contact of shop man and more send emails last week but no response back. and no answer the email messages.

Secondly, I am very sad about your service and I think that should to complain of your head office about the bad service. I am very disappointed your service.

Thirdly, Please check my order and response back of my email. Now I am visit your shop and Return my payment quickly. And the one option to quick send my order and other option to return my money.

I look forward to hearing from see you soon.

Your sincerely,

M Usama

Word Count: 177

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

order: 7

response: 4

online: 3

about: 3

email: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task, but the explanation of the situation and the complaint could be clearer and more detailed. The request for a solution is present but could be more forcefully expressed.

Coherence & Cohesion

The letter's structure is understandable, but the flow is disrupted by grammatical errors and unclear phrasing. Improved sentence structure and clearer transitions would significantly enhance coherence.

Lexical Resource

4.5

The vocabulary used is adequate but lacks range and precision. More sophisticated vocabulary choices would improve the overall quality of the letter.

Grammatical Range & Accuracy

3.5

The letter contains numerous grammatical errors that affect the clarity and overall understanding. Significant improvement in grammar is needed to achieve a higher score.

Answers On The Same Topic:

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 4+

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Band 6+

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam! I hope that this letter finds you well! I’m writing regarding an item that I ordered from your online shop three weeks ago. Last week, I sent you an email about the delay of my package but did not receive any feedback on the situation with my order. It has been […]

Band 6+

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 6+

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 6+

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Lexical Resource

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