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Letter

Band 9: You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam,

I hope this letter finds you well. I am writing to formally raise a complaint regarding the poor service I have experienced with your shop. Despite ordering an AirPods Pro (Gen 2) three weeks ago (Order Number: 3PRX44567) from your Shopee.com store, I have neither received the item nor any updates about its delivery.

Your shop assured that the item would be delivered within two days, yet I am still waiting for it. Furthermore, I sent an email to your customer service team last week to report this issue, but I have not received any response. This lack of communication and delay has left me extremely dissatisfied with the service provided.

I kindly request immediate delivery of the item or a full refund of my payment. I trust you will address this matter urgently and provide a prompt resolution.

Thank you for your attention to this matter.

Yours faithfully,

Hwang Danial

Word Count: 155

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

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Task Response

All parts of the task are successfully addressed. The letter is well-organized and clearly explains the situation, complaint, and request.

Coherence & Cohesion

The letter flows smoothly and logically. The ideas are connected effectively, and the paragraphs are well-structured.

Lexical Resource

A wide range of sophisticated vocabulary is used accurately and appropriately. The language is natural and precise.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures with full accuracy and control. There are virtually no grammatical errors.

Answers On The Same Topic:

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 4+

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Band 6+

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Band 6+

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 6+

You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 6+

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