Band 4: You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam, (User-Written IELTS Writing Task 1 Sample)

Dear Sir,

I am writing to complain about the bad service I experienced with your shop.

Three weeks ago, I ordered a Samsung Galaxy S20 Ultra. Although the shop said that I would receive the item two days later, I have not got it yet. I sent an email to explain the situation to the shop last week but I have not received a reply.

I think it is important to tackle the problem by improving the service and deliver my order or refund my money back as soon as possible.

I would be grateful if you take immediate action.

Yours faithfully,

Abigail.

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