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Letter

Band 7+: You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter: explain why you were at the restaurant describe the problems write about the action you want the manager to take You do NOT need to write your own addre

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction regarding the food, when I came to celebrate my daughter’s birthday with my family in your restaurant.

I ordered a birthday cake for my daughter for which I paid in advance so that it will be there on time, unfortunately the cake was delivered after one hour of scheduled delivery time. On top of that, the food we ordered was stale and I almost puked when I ate the first bite. Not only the food but also the customer service was quite unsatisfactory. The waitress took almost an hour to bring food to our table and spoiled an entire birthday celebration of my daughter.

As a compensation for the bad experience my family had, I would like to ask for a refund for the food I paid. Please do not consider a discount coupon or voucher to use next time as I would not like to visit your restaurant again.

I hope you will look into this matter and respond as soon as possible so that this matter can be resolved to everyone’s satisfaction.

Yours faithfully

Adam

Word Count: 188

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Overall Band Score

7
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
birthday: 3
Try using synonyms for the above words

Task Response

8
The letter effectively addresses all three bullet points: it explains the reason for being at the restaurant (daughter's birthday celebration), describes the problems (late cake, stale food, poor service), and states the desired action (refund). The tone is appropriate and the letter is well-organized. Minor lapses include a slightly informal phrase ('I almost puked') and a minor grammatical issue ('when I came to celebrate' could be more precise). To improve, consider using more formal language and ensuring all details are clearly linked to the task.

Coherence & Cohesion

7
The letter is generally well-organized and easy to follow. The purpose is clear, and the sequence of events is logical. However, there are minor lapses in cohesion, such as the abrupt transition from the cake issue to the food quality. The paragraphing is adequate but could be improved by separating the problems into distinct paragraphs for better clarity.

Lexical Resource

7
The vocabulary is appropriate and mostly accurate, with some good use of phrases like 'express my dissatisfaction' and 'spoiled an entire birthday celebration.' However, there are a few awkward phrasings, such as 'I almost puked' which is too informal for a formal complaint letter. Using more formal and precise language would enhance the tone.

Grammatical Range & Accuracy

5
There are several grammatical errors and punctuation issues that affect clarity. For example, 'when I came to celebrate' should be 'when I came to celebrate' (correct) but the sentence structure is awkward. Also, 'the cake was delivered after one hour of scheduled delivery time' should be 'the cake was delivered one hour after the scheduled delivery time.' Additionally, 'the food we ordered was stale and I almost puked' is too informal and contains a comma splice. The letter would benefit from more varied sentence structures and careful proofreading.

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