Letter

Band 5+: Your sister has been in the hospital for a week. During this time, you have noticed the meals they are providing for her are very poor quality. Write an email to the hospital manager and include the following things: • Tell him/her what you have seen in the past week. • Complain about the food quality. • Offer a suggestion on how things could improve.

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Dear Manager,

I am writing concerning the food that is served to the patients at your hospital.

My sister has been admitted at ward no.43 from last week; due to her surgery she needs regular checkups daily two times which resulted in her stay at the hospital. However, it has brought to my attention by her that the food served to her is of very poor quality.

Even I noticed last week, the vegetable soup served looks too watery with very little amount of vegetables and she mentioned it tasted contaminated and stale. The other day, there were a little bug in the food causing her to throw the entire meal. Serving meals like this at such reputable hospital is totally unacceptable.

Therefore, I recommend you to take serious actions regarding the food quality and training your kitchen staff to ensure no patient should be served this food as this is extremely unhealthy for them.

I am looking forward for your serious response to this matter.

Regards,

Shabnam.

Word Count: 168

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

served: 4

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all the points mentioned in the task. The writer effectively describes the situation, complains about the food quality, and offers a suggestion for improvement. To enhance the task response further, consider providing more specific details about the poor quality of the food and how it has affected the writer's sister's health.

Coherence & Cohesion

4.5

The letter is mostly coherent and cohesive, with ideas logically organized into paragraphs. However, there are some minor lapses in cohesion, such as the abrupt transition between discussing the food quality and offering a suggestion. To improve coherence, consider using transitional phrases to connect ideas more smoothly.

Lexical Resource

4.5

The writer demonstrates a good range of vocabulary and uses language effectively to convey the message. There are some instances of repetition ('food quality' and 'served'), which could be avoided by using synonyms or rephrasing. Additionally, consider incorporating more varied and sophisticated vocabulary to enhance the overall lexical resource.

Grammatical Range & Accuracy

5.5

The letter showcases a wide range of grammatical structures used accurately. Punctuation and grammar are generally well-handled, contributing to the overall clarity of the message. To further improve grammatical accuracy, pay attention to subject-verb agreement ('the food served... is' instead of 'are') and sentence structure variety.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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