You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

Dear Sir or Madam, I am writing to express my extreme dissatisfaction with the dining experience I had at your restaurant, “The Olive Grove,” last Saturday evening, January 20th. To begin with, my party of four arrived at 7:00 PM for a reservation we had made a week in advance. Despite this, we were kept […]