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Letter

Band 9: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

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Dear Manager,

I am writing to express my dissatisfaction with the service I received during my recent visit to your restaurant. I had been looking forward to the experience based on your reputation, but unfortunately, it did not meet my expectations.

Firstly, the waiting time was far longer than anticipated. Despite arriving at a relatively quiet time, it took over 30 minutes before my order was taken. After placing the order, the food itself took an additional 45 minutes to arrive, which was quite frustrating.

Secondly, when the meal finally arrived, it was not prepared as requested. Specific dietary preferences I had clearly communicated were overlooked, and the food was served lukewarm. Additionally, the staff seemed inattentive and did not check in to ensure everything was satisfactory.

To improve your service, I would suggest better staff training on customer engagement and attentiveness. Reducing waiting times and ensuring orders are prepared accurately would also make a significant difference. A simple follow-up with customers during their meal could greatly enhance the dining experience.

I hope you take this feedback seriously and use it to improve your services. I would like to continue visiting your restaurant in the future, but only if these issues are addressed.

Yours sincerely,

Okoye Stanley Chukwuma

Word Count: 208

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

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Task Response

9

The letter appropriately satisfies the requirements of the task. The purpose of the letter is immediately clear, and the specific problems are well-described. The suggestions for improvement are relevant and practical. The tone is consistently polite and professional. Overall, the letter is well-organized and effectively communicates the writer's concerns.

Coherence & Cohesion

9

The letter is very well-organized and easy to follow. The paragraphing is logical, and the transitions between points are smooth, contributing to a coherent and cohesive text.

Lexical Resource

9

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the letter.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, ensuring clarity and precision.

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