Letter

Band 4+: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

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Dear,maam and Sir

I write this letter due to a negative experience in your restaurant, your Staff is very Unprofesisonal we dont have a simple respect to costomer,im not satisfy to see the attitude of your staff, and the facility was not so clean that is so very dirty and messy flor,

First of all im so very dissatisfied to see inside this restaurant in the comfort room is not working the toulet flash and the bidet, futhermore the doorlock and the exhaust fan is not working already this is very important to the guest or costomer.

I hope in the next visit to this restaurant i want to see a very comfortable and fresh to see the eye and floor was clean and dry to conviniet walk and stay at work place ,In additional the fresh air and the soft music to refresh the stressfull mind of your guest .

Your Cincerely,

Joshua Pascua

Word Count: 155

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

restaurant: 3

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Task Response

The letter attempts to address the task but contains significant issues. The description of the incident and reasons for dissatisfaction are somewhat present, but lack specific details and clarity. The suggestions for improvement are general. The letter also suffers from grammatical errors and awkward phrasing, hindering effective communication. To improve, focus on providing concrete details about the incident, clearly articulating the reasons for dissatisfaction, and offering specific, actionable suggestions for improvement. Also, pay close attention to grammar, spelling, and sentence structure to enhance clarity.

Coherence & Cohesion

The letter's organization is weak, making it difficult to follow the sequence of events and the writer's reasoning. Paragraphing is present but not effectively used to separate ideas. To improve coherence, focus on creating a clear structure with a distinct introduction, body, and conclusion. Use transitional phrases to connect ideas between sentences and paragraphs, ensuring a logical flow. For example, you could start by stating the purpose of your letter, then describe the incident, explain your dissatisfaction, and finally, offer suggestions for improvement. Each of these points could form a separate paragraph.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to effectively convey the writer's dissatisfaction. There is over-reliance on simple words and phrases, and limited use of more descriptive or nuanced language. To enhance lexical resource, try to use a wider range of vocabulary that is appropriate for the context. For example, instead of saying 'very dirty and messy floor,' you could use more specific terms like 'unsanitary conditions' or 'littered floor.' Use a thesaurus to find synonyms and expand your vocabulary, but always ensure that the words you choose are appropriate for the situation.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and improper use of articles and prepositions. Sentence structure is often awkward and unclear, making it difficult to understand the intended meaning. To improve grammatical accuracy, focus on mastering basic grammar rules and sentence structures. Review the use of verb tenses, articles, prepositions, and subject-verb agreement. Practice writing simple sentences and gradually progress to more complex structures. Proofread your work carefully to identify and correct errors. Consider using online grammar checkers or seeking feedback from a language tutor to pinpoint areas for improvement.

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Coherence & Cohesion

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