Band 6+: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

Dear Manager,

I am writing to express my disappointment with my recent visit to your restaurant.

The service was slow, with long waiting times both to place my order and receive my food. When it finally arrived, it was not prepared as requested and was served lukewarm. Additionally, the staff were not attentive throughout the meal.

I recommend improving staff responsiveness, reducing delays, and ensuring orders are prepared correctly to enhance customer experience.

I hope you take this feedback into consideration.

Yours sincerely,

Okoye Stanley Chukwuma