Letter

Band 6+: You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

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Dear Manager,

I am writing to complain about the HP laptop 256gb RAM, 40gb ROM I recently purchased from your local store on the 17th of June, 2026. While it seemed to be in perfect condition, it stopped working perfectly after two days of using it.

I bought it because I started doing some freelance that required a functional laptop . However, It has become frustrating to operate it because it started slowing down for no obvious reason and goes off when the battery is at 70 percent. I initially thought it was because I used solar to charge it, so I used direct power source but same thing happened.

Consequently, this has greatly affected my job. So, I would like you to look into this issue, confirm the purchase and communicate when I can bring in the laptop for an exchange or you provide a full refund within 38 hours.

Yours faithfully,

Mary Scott

Word Count: 155

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

because: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task effectively. You clearly identified the product and purchase date, described the specific technical issues, and stated your desired resolution. The tone is appropriate for a formal complaint. To improve and reach a higher band, ensure the technical details are realistic (e.g., 256GB RAM is extremely high for a standard laptop, whereas 256GB SSD/Storage is more common) and refine the closing demand. Requesting a resolution 'within 38 hours' feels slightly arbitrary and overly aggressive for a formal letter; using phrases like 'as soon as possible' or 'at your earliest convenience' would maintain a more professional tone while still conveying urgency.

Coherence & Cohesion

The letter follows a logical progression, addressing all parts of the prompt. However, the transition between ideas could be smoother. For instance, the connection between the freelance work and the technical issues is a bit abrupt. Avoid starting sentences with 'So' in a formal complaint; instead, use more professional cohesive devices such as 'Therefore' or 'As a result' to link your problem to your requested solution.

Lexical Resource

The vocabulary is functional and allows the reader to understand the situation clearly. However, there is some repetition (e.g., using 'perfect' and 'perfectly' in close proximity) and some phrasing is slightly informal or imprecise (e.g., 'doing some freelance' should be 'doing some freelance work'). To improve, try to use more specific technical or formal terms, such as 'malfunctioning,' 'unreliable,' or 'defective.' Additionally, ensure technical specifications like RAM and ROM are used accurately to enhance the realism of the letter.

Grammatical Range & Accuracy

There are several grammatical issues that impact the professional tone of the letter. There are errors in capitalization (e.g., 'However, It') and some awkward phrasing (e.g., 'uses solar to charge it'). The sentence structure is somewhat repetitive. To improve, focus on varying your sentence structures by using complex sentences (e.g., 'Although the laptop initially appeared to be in perfect condition, it began to malfunction after only two days of use'). Pay close attention to article usage and prepositional accuracy.

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Band 6+: You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

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You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: - what the new service is - why you are unhappy with it - suggest how the service could be improved.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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