Letter

Band 6+: You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I am writing to complain about the HP laptop 256gb RAM, 40gb ROM I recently purchased from your local store on the 17th of June, 2026. While it seemed to be in perfect condition, it stopped working perfectly after two days of using it.

I bought it because I started doing some freelance that required a functional laptop . However, It has become frustrating to operate it because it started slowing down for no obvious reason and goes off when the battery is at 70 percent. I initially thought it was because I used solar to charge it, so I used direct power source but same thing happened.

Consequently, this has greatly affected my job. So, I would like you to look into this issue, confirm the purchase and communicate when I can bring in the laptop for an exchange or you provide a full refund within 38 hours.

Yours faithfully,

Mary Scott

Word Count: 155

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

because: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task effectively. You clearly identified the product and purchase date, described the specific technical issues, and stated your desired resolution. The tone is appropriate for a formal complaint. To improve and reach a higher band, ensure the technical details are realistic (e.g., 256GB RAM is extremely high for a standard laptop, whereas 256GB SSD/Storage is more common) and refine the closing demand. Requesting a resolution 'within 38 hours' feels slightly arbitrary and overly aggressive for a formal letter; using phrases like 'as soon as possible' or 'at your earliest convenience' would maintain a more professional tone while still conveying urgency.

Coherence & Cohesion

The letter follows a logical progression, addressing all parts of the prompt. However, the transition between ideas could be smoother. For instance, the connection between the freelance work and the technical issues is a bit abrupt. Avoid starting sentences with 'So' in a formal complaint; instead, use more professional cohesive devices such as 'Therefore' or 'As a result' to link your problem to your requested solution.

Lexical Resource

The vocabulary is functional and allows the reader to understand the situation clearly. However, there is some repetition (e.g., using 'perfect' and 'perfectly' in close proximity) and some phrasing is slightly informal or imprecise (e.g., 'doing some freelance' should be 'doing some freelance work'). To improve, try to use more specific technical or formal terms, such as 'malfunctioning,' 'unreliable,' or 'defective.' Additionally, ensure technical specifications like RAM and ROM are used accurately to enhance the realism of the letter.

Grammatical Range & Accuracy

There are several grammatical issues that impact the professional tone of the letter. There are errors in capitalization (e.g., 'However, It') and some awkward phrasing (e.g., 'uses solar to charge it'). The sentence structure is somewhat repetitive. To improve, focus on varying your sentence structures by using complex sentences (e.g., 'Although the laptop initially appeared to be in perfect condition, it began to malfunction after only two days of use'). Pay close attention to article usage and prepositional accuracy.

Answers On The Same Topic:

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Dear Sir/Madam, I am writing with regart to an accessory for my bedroom I have bought online on September, 23rd. The bedside table came on time but unfortunately not in a original packaging. I would like to bring your attention that I ordered the new one and not a used table. When I opened the […]

Band 6+

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Dear Manager, I hope this letter finds you well. I am writing to express my dissatisfaction with the smartphone that I recently bought from your online store. I ordered a black iPhone 13 on 12th december, and I urgently need it for my small business. Unfortunately, the experience was far from satatisfactory. firstly, I received […]

Band 6+

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Dear Store Manager, I am writing to complain about an electronic item that I purchased from your store on 28 June 2026. The product is a wireless Bluetooth speaker, which I bought after receiving positive recommendations from your staff. Unfortunately, the speaker stopped functioning properly after only a few days of use. The battery runs […]

Band 9

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Band 9

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Sub : Request for Replacement of a Faulty Electronic Product Dear Sir, I am writing to inform you about a problem with an electronic product that I bought from your store. Last week, I purchased a wireless Bluetooth speaker from your store. It worked well for the first few days, but now it is not […]

Band 8+

See All

Band 6+: You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Other Topics:

Write a letter to a cinema manager you have previously been to regarding a problem you had. In your letter mention: which the movie was and when you saw it; what the problem was; what the manager should do to rectify the problem.

You recently moved to a new neighbourhood and want to introduce yourself to your neighbour. Write a letter to your neighbour. In your letter: introduce yourself explain why you moved to the area invite your neighbour to visit your home

You recently ordered a laptop online, but the item delivered is different from what you purchased. Write a letter to the company.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium