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Letter

Band 5+: You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this with reference to convey my dissatisfaction about a product I purchased from your online site. My name is Sanjana Sharma, and I recently bought a smartphone from your online store which has some defects.

First of all, on 15th August, I ordered an iPhone 15 online from your esteemed store, and delivered on 25th August. However, as parcel reached, the packaging was hampered from outside. Add on to this, as we opened the box, we encountered that the screen was damaged due to some extra pressure or poor packaging.

I was supposed to go on a trip with my friends, and had planned to make reels and memories for life. But whole plan got ruined due to this. As being a persistent customer, I have never expected this type of negligence from your firm. Earlier, I had very satisfactory experience of buying the products from store. According to policy, now I am liable to get full refund on this product within seven days of my purchase.

I hope to get prompt response from you and would like to request proper surveillance of delivering products from next time.

Yours faithfully,

Sanjana Sharma.

Word Count: 197

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

online: 3

store: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The description of the product and defects is clear. The inconvenience is explained, and a clear request for a refund or replacement is made. Minor improvements in the explanation of the inconvenience could elevate the response.

Coherence & Cohesion

5

The letter's message is mostly easy to follow. However, some improvements in the flow and paragraphing would enhance the overall coherence. The grammar errors noted affect the overall flow and cohesion.

Lexical Resource

5.5

The letter demonstrates a good range of vocabulary, although some more precise word choices could improve the sophistication and accuracy. The language is generally appropriate for the context.

Grammatical Range & Accuracy

3.5

While the letter attempts to use a range of grammatical structures, the presence of numerous grammatical errors impacts the overall accuracy and fluency. Improvements in grammar are needed to achieve a higher score.

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