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Letter

Band 6+: You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

TASK 1

My name is Harry. Last week I purchased a mobile phone from your online store. I am writing with reference to complaint about the product.

I purchased an apple iphone 15 pro max. It has several defects. The camera has a crack and all pictures are blurred. Besides that, the battery life is only 95%. It should be 100% as it is a brand new product. Screen display has a touch issue.

I attended my cousin’s wedding last week. I was excited to record a vlog with new iphone. But it ruined my day. I was very upset. According to your policy, I request a complete refund within seven days of purchase for a defective mobile phone.

Hope you will consider my request and take action as soon as possible.

Thanking you

Yours faithfully,

Harry Smith

Word Count: 140

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter adequately addresses all parts of the task. The description of the product and its defects is clear. The explanation of the inconvenience is understandable. The request for a refund is stated directly. Minor improvements in organization and detail could elevate the response. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's message is mostly easy to follow. However, some improvements in paragraphing and sentence structure would enhance the flow and overall coherence.

Lexical Resource

6.5

The vocabulary used is appropriate for the context. While the range is sufficient, incorporating more precise and sophisticated language could improve the overall lexical score.

Grammatical Range & Accuracy

5.5

The grammar contains some errors that affect the overall clarity and flow. Improving grammatical accuracy and range would significantly enhance the letter's quality.

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You recently bought an item from the store and are not satisfied with it. In your letter, explain what you bought, why you are not satisfied with it, and what you would like the manager to do.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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