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Letter

Band 4+: You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Mam,

I am writing this letter to express my this satisfactions regarding a cell phone which I recently purchased from your website “” and my order number is “0129898 356 357”.

Last week, I booked Motorola mobile phone from your site and tomorrow I received my cell phone. So that I was very excited to open it. However, when I open the boxed I was surprised as I found a big scratch on the mobile phone. So, my happiness converted into sadness.

Moreover, display of mobile phone is not working properly even I could not set my fingerprint lock on this particular cell phone owning to defective display. So, it is also increased my stressed as phone is automatically switched off after few minutes.

So that I request you to refund my payment as soon as possible or replace with the new latest mobile phone because I also spend 20000 indian rupees behind it.

I hope you will listen my complaint and prompt action.

Your sincerely,

Alex

Word Count: 170

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
phone: 8
mobile: 4
Try using synonyms for the above words

Task Response

5.5
The letter addresses all parts of the task, but some aspects could be more thoroughly explained and elaborated.

Coherence & Cohesion

4.5
The letter's message is understandable, but the flow and organization could be improved. Grammatical errors affect the overall coherence.

Lexical Resource

5
The vocabulary used is adequate, but a wider range and more precise word choices would enhance the letter's impact.

Grammatical Range & Accuracy

3
Numerous grammatical errors detract from the overall clarity and professionalism of the letter. Improved grammar is needed.

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