The pie charts illustrate the satisfaction levels with the services of a university based on the opinions of two categories, including full-time and part-time students. Overall, most full-time students have positive assessments of IT support services, whereas these services record most of the dissatisfaction from the remaining group. In addition, in terms of the current opening hours, the highest satisfaction level is recorded in both two groups.
More than half of the students pursuing full-time education rate the highest level of happiness for IT support offered. Meanwhile, only 13% of feedback is negative, which is lower than the quite satisfied feedback collected at 32%. By contrast, nearly half of part-time students assess not at all for IT support services, while only 20% of respondents chose very. The number of students in this group selecting comparative pleasure levels, nearly equalling the percentage of the above group, at 35%.
Furthermore, regarding current opening hours, the survey documents the major response of both two groups is “very happy”, with 67% from full-time students and 72% from part-time learners. In constrast3, only 1% of full-time learners give negative responses, and 5% for the remaining group. Finally, the pleasure level is recorded as “quite” accounting for 32% and 23% respectively.