Letter

Band 5+: You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: - what your expectations were based on the advertisement - what specific issues you encountered with the room - what resolution you are seeking from the hotel.

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Dear Sir or Madam,

I am writing to express my disappointment with the hotel room which I was booked for the weekend get together.

Firstly, last week, I was booked a room from your website for weekend celebration. In online advertising show double size room and balcony view as well as small kitchen and some household items. But when we were reached the hotel the room was not according to the online descriptions and room was very small size and not properly clean.

Furthermore, this thing was affected my whole journey and stay. We were six friends and very dissatisfied with your service. By watching the condition of the room all the joyment of weekend getaway was spoiled. We were came back late night at our home.

Lastly, I am requesting you to please refund all the money of the room booking and along with some extra cash money due to the wrong advertising.

I look forward to seeing you soon.

Yours faithfully,

Manjinder kaur

Word Count: 165

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

weekend: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by explaining the discrepancies, the effect on the stay, and the desired resolution. However, the language contains errors, and the organization could be improved. To improve, focus on using more precise language, correcting grammatical errors, and structuring the letter with clearer paragraphing and transitions.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between paragraphs to guide the reader. For example, when moving from describing the discrepancies to explaining the impact on your stay, a clearer link could be established. Also, ensure each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to fully convey your dissatisfaction. Try to incorporate more descriptive words to detail the discrepancies and their impact. For instance, instead of 'room was very small size,' you could say 'the room was significantly smaller than advertised.' Expanding your vocabulary will help you express your concerns more effectively.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. Focus on improving sentence structure, verb tense consistency, and correct article usage. For example, 'I was booked a room' should be 'I booked a room.' Pay close attention to subject-verb agreement and punctuation to enhance clarity and accuracy.

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Task Response

Coherence & Cohesion

Lexical Resource

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