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Letter

Band 8+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Team,

I hope this message finds you well. I am writing to express my dissatisfaction with a product I purchased from your online store, specifically the Pro Model Bluetooth Headphones, which I ordered on October 1st, 2023.

Upon arrival, I was disappointed to find that the product did not match the description provided on your website. The headphones do not function as advertised; they frequently disconnect from my device and the sound quality is subpar, which is not what I expected from your company’s reputable brand.

Given these issues, I kindly request a full refund or a replacement for the faulty product. I believe this would be a reasonable resolution and would restore my faith in your company’s commitment to customer satisfaction.

Thank you for addressing my concerns promptly. I look forward to your swift response.

Sincerely,

Rheza

Word Count: 141

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all aspects of the task, providing clear details about the product, the issues encountered, and the desired resolution. The tone is appropriate and professional, and the letter is well-organized and easy to understand. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is logical, and the transitions between ideas are smooth, contributing to a clear and coherent message.

Lexical Resource

The letter demonstrates a strong command of vocabulary, using precise and appropriate language throughout. The tone is professional and the word choices enhance the overall effectiveness of the communication.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical accuracy and demonstrates a wide range of sentence structures. Punctuation is used correctly, and there are no noticeable errors that detract from the clarity or professionalism of the letter.

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Band 8+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

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