Band 5+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

Dear sir or madam,

I am writing this letter regarding to express my inconvenience of laptop which I purchased in your online store.

To begin with,I have recently bought a new laptop from you online store.I did receive it yesterday.However,I found some problems in the laptop.Firstly,the display was fully cracked and some buttons in the keyboard was not worked properly.

My existing laptop has some minor issues that is the only reason I bought a new one.Unfortunately,this is also not worked well.therefire,It affected my daily tasks.Because,i have completely rely on it to finish my upcoming project and presentation.

Eventually,i would like to receive full refund or replacement for the damaged laptop.Because,it is still under the warranty period.addutionally,i would suggest your packaging team to utilise the bubble wrapper to minimise the complaints from the customer.

I hope you will consider my concern and inam looking forward to hearing your response at your earliest convenience.

Yours faithfully,

Aravinth Rajendiran.