Band 7+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

Dear store manager,

I am writing to make a complaint about the wireless charger I bought on february 15th; that is 3 weeks ago. I got it at your Mainland branch, off Shank road. The model is LG1Q50. It is a lovely charger, I especially love how sleek and compact it is, and for the times it worked, it was quite efficient. It delivered on it’s promise of quick charging, my battery got full in less than 35mins, which is a 20 minutes faster than a typical charger.

However, by the 2nd week, I noticed that the charging time declined and also the colourful LEDs on the charger stopped blinking. By the 10th day, it took 2hrs to get a full charge, in addition to this, the charger became extremely hot and smelt of burnt wires. I had to stop using it, as i feared it will cause damage to my phone.

I want a replacement and also a reassurance that this issue is not typical to this model, if this is the case, then I want another model that comes with a warranty.

I anticipate your prompt response.

Yours faithfully,

Muobo Dede.