🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!

Letter

Band 7+: You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I am writing to complain about the incomplete order that I received through your portal.

I recently ordered a Samsung A21 mobile phone with order identification number ‘AM78798’ during your ongoing Sallah sale and the same was delivered to me on 22nd Oct 2023. However, when I opened the case, I found the charger missing from the accessories. Moreover, the earphones that were shipped along with the phone does not seem to be working.

The mobile phone had a very special purpose as it was bought as a surprise Sallah gift for my father and the faulty delivery from your end has made all the effort go down in vain. I am highly disappointed with this kind of service from an esteemed organization like yours. This negligence on your part has made the purchase unworthy.

To avoid further embarrassment, I would suggest you to kindly send me a replacement of this product at the earliest.I look forward to receiving a replacement.

Yours faithfully,

Eniola Abisogun

Word Count: 167

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 3

Try using synonyms for the above words

Task Response

7.5

The letter effectively addresses the task by explaining the incomplete order, the importance of the delivery, and requesting a replacement item. To enhance task response, consider explicitly mentioning the missing charger and faulty earphones in the first paragraph.

Coherence & Cohesion

The letter is well-organized with clear paragraphing. The message flows logically, making it easy to follow. To further improve coherence, ensure a smoother transition between the paragraphs for seamless connectivity.

Lexical Resource

There is a good range of vocabulary used appropriately. Consider incorporating more varied vocabulary and expressions to enhance the lexical resource further.

Grammatical Range & Accuracy

The grammar and punctuation are used effectively throughout the letter. To aim for a higher score, try incorporating a wider range of sentence structures and complex sentences.

Answers On The Same Topic:

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir or Madam, I am writing to inform you that an item was missing from an order recently delivered to me. Last week I ordered a wedding gown from your bridal website. I chose a model with two pieces : a dress and its assorted veil. Unfortunately, the dress came without the veil. This […]

Band 9

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir, I hope this letter finds you well. I am writing to express my concern regarding a significant issue related to an online order that I recently encountered. Given the urgency of this matter, I believe it requires your immediate attention and prompt action. First of all, it is imperative to consider my order, […]

Band 6+

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir /Madam, I am writing in regards with a recently purchased 42-inch LED T.V. from your online store on the 2nd of March 2019. The order number is PQU331242 and my customer identification number is drp554435.Though, the television was delivered correctly, but the remote-control for the T.V. was missing. Although the television works, it […]

Band 6+

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir / Madam, I am writing about Order #A-374892, which I placed on 20 October 2025 and which was delivered to my address on 25 October 2025. The package contained the ErgoComfort Office Chair (Model EC-200) but the assembly kit was incomplete: the set of caster wheels (four pieces) and the packet of screws […]

Band 9

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir or Madam, I am writing regarding an order I made with your company last week, as one of the items is missing. Let me describe in more detail. On 29th September 2025 I purchased 9 cycling bags from your website, and requested delivery to 65 Parmenters road, NSW, Australia. I have received 8 […]

Band 7+

See All

Band 7+: You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Other Topics:

You are interested in taking a part-time evening course in photography at a local college. Write a letter to the college administrator. In your letter: explain why you are interested in the course; ask about the course content and timetable; enquire about the fees and equipment you will need.

Write an email to the restaurant's manager in about 150-200 words. Your email should do the following things: State what problems you had with the food you ordered. Complain about the service. Describe how you want the restaurant to resolve the problem to your satisfaction.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium