Part 3

Band 6+: When are people more likely to make complaints?

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Polished transcript:

Male Female

Well, I think that people often make complaints when their expectations about something are not completely fulfilled, which means they're dissatisfied with something. And, um, that organization failed to deliver what they should have, for example, like bad services or poor quality. And, yeah, when customers feel that, um, they're not valued as customers, then they will make complaints.

Actual audio transcript (What native speakers are likely to hear):

Well, I think that people often make complaints when their expectations about something are not completely fulfilled, which means that they’resatisfied with something. And, um, that organization failed to deliver what they should have been to, for example, like bad services or poor quality. And, yeah, when customers feel that, um, they’re not valued as customers, then they will make complaints.

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Speaking Time: 24 seconds

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Vocabulary Repetition:

that: 3

complaints: 2

something: 2

they're: 2

customers: 2

Try using synonyms for the above words

Pronunciation

Your pronunciation is quite good. Working on consistency and tackling difficult sounds may enhance clarity.

Task Response

The answer is relevant and provides good examples of situations where people are likely to complain. However, it could be more specific and elaborate on the reasons behind these situations. For example, the answer could mention that people are more likely to complain when they feel they have been treated unfairly or when they feel their rights have been violated.

Fluency & Coherence

The answer is generally coherent, but there are some instances of hesitation and repetition, particularly in the first sentence. The use of "um" and "yeah" could be reduced for a more fluent delivery.

Lexical Resource

The answer uses a good range of vocabulary, including words like "expectations", "fulfilled", "dissatisfied", "deliver", "services", and "valued". However, there is some repetition of the word "complaints" and the answer could benefit from more precise and varied vocabulary.

Grammatical Range & Accuracy

The answer demonstrates good grammatical control, but there are a few minor errors. For example, "they'resatisfied" should be "they're dissatisfied" and "they should have been to" should be "they should have". The answer could also benefit from more complex sentence structures.

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