Part 3

Band 7+: When are people more likely to make complaints?

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Polished transcript:

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People are more likely to make complaints when their expectations aren't met. This happens when they're dissatisfied with a product or service, feeling that the organization failed to deliver what they promised. For example, poor service or bad quality can lead to complaints. Ultimately, when customers feel undervalued and believe they're not getting their money's worth, they're more likely to voice their dissatisfaction.

Actual audio transcript (What native speakers are likely to hear):

Well, people often make complaints when their expectations about something cannot be fulfilled, which means that they’re satisfied with something and the organization failed to deliver what they should have been to. So, for example, like poor services and bad quality. In conclusion, when people are feeling that they’re not valued as customers and it is not worth it for the money they put in, then they will make complaints.

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Speaking Time: 25 seconds

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Vocabulary Repetition:

when: 3

their: 3

they're: 3

likely: 2

complaints: 2

service: 2

Try using synonyms for the above words

Pronunciation

Your pronunciation is quite good. Working on consistency and tackling difficult sounds may enhance clarity.

Task Response

The answer is relevant and addresses the question directly. The student provides a clear and concise explanation of when people are likely to make complaints. The examples of poor service and bad quality are appropriate and illustrate the point well. The student could have expanded on the idea of 'feeling undervalued' by providing a specific example of what that might look like in a real-world scenario.

Fluency & Coherence

7.5

The answer is well-organized and coherent. The student uses clear transitions between ideas, such as 'for example' and 'ultimately'. The flow of the answer is natural and easy to follow. The student could have used more complex sentence structures to demonstrate a wider range of fluency.

Lexical Resource

6.5

The student uses a good range of vocabulary, including words like 'expectations', 'fulfilled', 'dissatisfied', and 'undervalued'. The vocabulary is appropriate for the topic and is used accurately. The student could have used more sophisticated vocabulary to demonstrate a wider range of lexical resource.

Grammatical Range & Accuracy

6.5

The student demonstrates good grammatical accuracy. There are a few minor errors, such as the use of 'to' instead of 'too' in the first sentence. The student uses a variety of grammatical structures, including complex sentences and relative clauses. The student could have used more complex grammatical structures to demonstrate a wider range of grammatical accuracy.

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