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Letter

Band 4+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Note: Both the topic and the answer were created by one of our users.

Dear Tokepedia,

I as a customer feel disappointed with the stuff that I just received at 12 o’clock at lunch (the fluorescent lamp) there was damage to the item, when I tried to use it sparks came out and the lamp exploded, I hope I am the last person who Having to experienced this unpleasant incident, I suspect that this item has been damaged from the online shop that I ordered, I have also attached the unboxing video and photos as proof.

I, who received defective goods, would like to request a my money back and hope that Tokepedia will be able to approve the proposal I made in this letter and I also hope that Tokepedia will provide direct input to the online shop.

For the refund schedule, if possible, less than 1 week from the time this complaint letter is written, I look forward to reciving Tokopedia’s response regarding to my Problem.

Yours Faitfully,

Word Count: 156

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task requirements, explaining the reason for the complaint, requesting a refund, and making arrangements for the return of the damaged item. However, the tone could be more formal and objective, and some sentences are unclear or wordy. Consider rephrasing for better clarity.

Coherence & Cohesion

The letter is mostly coherent, but some sentences are hard to follow due to grammatical errors or unclear wording. Consider using transitional phrases to connect ideas and improve paragraphing.

Lexical Resource

The vocabulary is sufficient, but there are some errors in word choice (e.g., 'stuff' instead of 'item') and some phrases are overly informal (e.g., 'I hope I am the last person who Having to experienced this unpleasant incident'). Consider using more precise and formal language.

Grammatical Range & Accuracy

There are several grammatical errors throughout the letter, including subject-verb agreement errors, incorrect verb tenses, and missing articles. Consider proofreading carefully to eliminate these errors and improve sentence structure.

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Band 4+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Task Response

Coherence & Cohesion

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