The images represent two data visualizations: the left is bar chart visualizes satisfaction level with the US airlines’s job and the table shows the specific aspects of flying satisfaction during the period 1999 to 2007. The data measurement is represented in percentage.
Overall, the satisfaction with the nation’s airlines job had increased substantially. In contrast, the dissatisfaction level has gradually decreased over the period. The courtesy of flight attendants and check in gate agents had a considerably high number of satisfaction aspects, with the exception for comfort of seats and price of tickets.
In the year of 1999, the satisfaction level on customer satisfaction was at 65% which approximately half of the dissatisfaction level. Meanwhile, the courtesy of flight stewardesses and check-in agents was the major contributor to customer satisfaction levels that account for 88% and 87% respectively. In contrast, the price of airfares was at 45% which was the lowest over the period.
In comparison in the year of 2000 and 2007, there was a moderate increase from 69% to 72% for satisfaction. In comparison in the year of 2000 and 2007, there was a moderate increase from 69% to 72% for satisfaction, in accordance with dissatisfaction level that fell from 29% to 24%. The customers have been satisfied with the courtesy of flight attendants that peaked at 92% in 2007. Whereas, the flight schedule had a steady number for the next seven years. Even though there was a substantial improvement on ticket prices, the number did not exceed 70% by the end of the period. However, the comfort seats had no data recorded in 2000 and satisfaction level was only less than half in 2007.