The pie charts illustrate the results of a survey that was answered by a hundred guests in the Parkway Hotel on how they liked the Hotel’s services in 2005 and 2010.
Overall, over the span of five years there was a massive dipp in the amount of guests ranking the Hotel’s customer service as satisfactory. The majority of the visitors ranked it as good and excellent in 2010 compared to 2005.
It is evident that in 2005, most of the visitors rated the customer service in the Hotel as satisfactory, poor and very poor, with 45%, 21% and 15%, respectively. Conversely, in 2010, the customers rating it as satisfactory fell dramatically by 28%. The guests rating the services as poor and very poor also dropped to 12% and 4%.
Moreover, in 2005, the Parkway Hotel had only 5% of its guests give excellent feedback for its services and 14% good. However, in 2010, 39% of the guests rated the customer service as good and there was a 23% increase in the number of customers ranking the customer service as excellent compared to 2005.