The two pie charts comparing the customer service in the parkway hotel which was calculated by the questionnaires which were given to 2005 and 2010 .
Overall , the five sectors illustrate changes over 5 years. The good service sector showed the greatest shot up , while biggest decrease on the satisfactory part of circle .
In contrast the “excellent” surge from 5% to 28% which mean that the service became very solid . The “good” zone increase to 39% from 14% and it is also very important , because hotel improving their services. The “satisfactory” area undergone changes for the better it decreased by 27 percents in 5 years . The “poor” part is also got downward from 21 to 12 % , it makes sense of responsible of management . The most significant slump is a “very poor” rate , it is makes it clear that hotel upgrading it’s employers every year.
