The pie charts illustrate the data from a questionnaire regarding customer service ratings at the Parkway Hotel, comparing results from 100 guests in 2005 against 100 guests in 2010.
Overall, there was a large progress in guest’s satisfaction. The contentment decreased from over one-third to a bit less than one-fifth percent of this satisfacture. The leading feedback of guest’s were “Good”.
There are many negative comments about this hotel in 2005 that have decreased in 2010’s review. In addition, the “Poor” mark was a second leading score in 2005 with roughly one-fifth and in 2010 it becomes almost the last in a tier list with 12 poor percent. The “Very poor” score was also had a leading position since 2005 with a half more than one-tenth, but it becomes the last after 5 years with only 4%.
The positive assessments had increases in the 5 years period. For example the “Excellent” mark was the last in a tier list in 2005 with the result of 5% and in 2010 it had saw a dramatic increase from 5 to 28 amazing percent. There was also the most breathtaking increase in 2005 and 2010’s period, it was the “Good” mark, it subsequently becomes the first in the list in 2010 with 39%.