The pie charts illustrate the results of a customer service survey conducted among 100 guests at the Parkway Hotel in 2005 and 2010.
Overall, over the span of five years, there was a significant dip in the number of guests who rated the hotel’s customer service as satisfactory. In contrast to 2005, the majority of visitors rated the customer service as good or excellent in 2010.
It is evident that in 2005, most visitors rated the customer service in the hotel as satisfactory, poor, or very poor, at 45%, 21%, and 15% respectively. In 2010, the number of customers who rated the service as satisfactory fell significantly by 28 percentage points. The number of guests who rated the services as poor and very poor also dropped to 12% and 4%, respectively.
In 2005, only 5% of guests rated the hotel’s service as excellent, and 14% described it as good. By 2010, 39% of guests rated the customer service as good, and the percentage of guests who rated it as excellent rose by 23 percentage points compared to 2005.